Shipping Policy:
At Uncle Pack, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders.
Order Processing Time:
Orders are typically processed and shipped within 1-3 business days of receiving payment, unless otherwise specified. Please note that orders placed on weekends or holidays may be processed on the next business day.
Shipping Methods:
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods may vary depending on your location and the items in your order. You can select your preferred shipping method during checkout.
Shipping Rates:
Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. You can view the shipping costs for your order during the checkout process before completing your purchase.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date. Please note that tracking information may not be available immediately after your order is shipped.
Delivery Times:
Delivery times vary depending on the shipping method selected and the destination address. While we make every effort to deliver your order in a timely manner, please note that shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
Shipping Restrictions:
Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping for any order that violates these restrictions or for any other reason deemed necessary.
Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
If you have any questions or concerns about our Shipping Policy, please contact us at admin@unclepack.com. We are here to assist you and ensure that your shopping experience with Uncle Pack is enjoyable and hassle-free.
Thank you for choosing Uncle Pack. We appreciate your business and look forward to serving you again in the future.
Return Policy and Terms & Conditions
Welcome to UNCLE PACK We are committed to providing high-quality products and excellent customer service. Please review our return policy and terms to ensure a smooth shopping experience.
Eligibility for Returns
Time Frame: Returns must be initiated within 14 days of receiving your order.
Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
Non-Returnable Items:
Final sale items
Custom-made or personalized items
Undergarments or swimwear (for hygiene reasons)
Return Process
Request a Return: Contact our customer support at [admin@unclepack.com) with your order number and reason for the return.
Approval: Once approved, you will receive a return authorization number and detailed instructions.
Shipping: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
Refunds
Refunds will be processed within [2 to 7] business days of receiving the returned item.
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact us immediately at [admin@unclepack.com] with a photo of the issue.
We will arrange for a replacement or refund, including shipping costs.
Terms and Conditions
Accuracy of Information: We strive for accuracy in product descriptions, pricing, and availability. However, errors may occur. We reserve the right to correct errors or cancel orders.
Limitation of Liability: We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Customer Responsibility: It is your responsibility to provide accurate shipping information. We are not liable for packages delivered to incorrect addresses due to customer error.
Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice.
By purchasing from UNCLE PACK, you agree to the terms outlined in this policy.
If you have any questions or concerns, please contact us at admin@unclepack.com
